Refund and Cancellation Policy

• You can cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of the current paid billing cycle
• After cancellation you keep access to the service until the end of that cycle
• Reports remain available for download for 30 days after access ends

Subscriptions are billed in advance for the upcoming billing period. Because the service runs continuously and consumes resources from the moment the period begins, we do not provide partial refunds for unused days within a paid period.

Full or pro-rated refunds may be issued when:

• An accidental duplicate charge has been processed (full refund of the duplicate)
• The service was unavailable for more than 48 cumulative hours in a paid month due to a cause attributable to Invoset (excluding force majeure and scheduled maintenance), in which case the refund is pro-rated as monthly fee divided by 30 multiplied by days affected
• You were charged for a plan tier other than the one selected, and service credit cannot make you whole (refund of the difference)
• You terminate your subscription due to a substantiated objection to a newly engaged sub-processor under Section 7 of our Data Processing Addendum (pro-rata refund of any prepaid, unused term)

All refunds are issued in US dollars to the original payment method through our payment processor (Stripe) and typically settle in 5 to 10 business days.

If you purchase an annual billing option (available on request for Pro and Business plans), you may request a full refund of the initial annual charge within 14 days of that charge, provided you have not consumed more than ten scans during that period. After 14 days or after consuming more than ten scans (whichever comes first), the annual purchase is non-refundable except as required by law. EU consumers, where Directive 2011/83/EU applies, retain any statutory withdrawal rights regardless of the foregoing.

Email sales@invoset.com with subject "Refund request", your account email, the charge date, and a brief description. We respond within five business days.

We prefer to resolve billing concerns directly. If you initiate a chargeback before contacting us, your account may be suspended pending resolution. If a chargeback is reversed in our favor, you remain liable for the original charge and any fees imposed by our payment processor (Stripe). You authorize us to recover these amounts through the payment method on file.

Nothing in this policy limits any statutory rights you may have under consumer protection law in your jurisdiction.